How does refilling work?
Refilling is the process of filling reclaimed containers with eco-friendly household cleaning products and/or bath and body products. By reusing containers, we reduce our use of single-use plastics.
Do you make your own products?
I do not. I source eco-friendly products from local businesses as often as possible. All products sourced are made in the United States.
Can I refill my own container?
Yes, but only if you stop by the shop or catch me at a market (view schedule). Make sure the containers are clean and dry!
Why can't I refill my own container when I am ordering online?
I fulfill online orders at my shop, and I need to have the container there to ensure they are clean and dry for quality assurance.
How do you price your refills?
Refills are sold by weight (oz). All refills are weighed precisely to ensure that you are only paying for the product and not the container. To make checkout consistent for online orders, refills are sold in 16 oz and/or 32 oz units. When refilling in person your container will be tared.
Do I have to use your jars if I order online?
Due to the nature of my business, I have to be able to provide the refills in easy-to-transfer jars. You may swap out jars at your next refill.
Do you deliver outside of Portland?
Yes! I am happy to deliver to the greater Portland Metro area, including Hillsboro, Beaverton, West Linn, and Lake Oswego. I am also happy to deliver to our SW Washington neighbors. Delivery fees are based on distance traveled.
How do I know when my order is ready?
If you place your delivery or pickup order by 5:00pm on Tuesday, your order will be available on that Thursday (two business days). You will receive a notification once your order is ready for pickup or when it is delivered. If you miss the deadline and can't wait a week, leave me a note in your order, I'd be happy to accomodate.
Do I need to be home when you deliver?
Nope! Our goal is to make refilling convenient. You do not need to be home during the delivery process. The items will be placed at your door.
Do you offer gift cards?
Yes! Gift cards are a perfect way to spread the joy of refilling to others. Order refills for a loved one by purchasing a gift card here.